Alarm24
Installation & Service Terms and Conditions
These Terms and Conditions govern installation and service work performed by Alarm 24 (Total-Comm Services, Inc.) as described in the associated proposal. By accepting a proposal that references these Terms, the customer agrees to the following.
Proposal Acceptance
This proposal is valid for thirty (30) days from the date issued unless otherwise noted. Pricing, product availability, and lead times are subject to change after this period due to manufacturer pricing adjustments, supply chain conditions, or project scope changes.
Acceptance of a proposal authorizes Alarm 24 to proceed with ordering equipment, scheduling labor, and performing the scope of work outlined. A signed proposal and the required deposit must be received before equipment is ordered or installation is scheduled unless otherwise agreed in writing.
Deposit & Payment
A fifty percent (50%) deposit is required to schedule work and order equipment unless otherwise agreed in writing. The remaining balance is due upon substantial completion unless alternate billing terms have been approved in writing.
Pay your deposit online at alarm24stl.com/deposit — enter your deposit amount and your Quote-Proposal# in the Quote-Proposal# field.
Late payments may be subject to finance charges, service interruption, suspension of warranty coverage, and collection costs including reasonable attorney fees.
Special-order equipment, custom products, cloud licenses, annual subscriptions, and non-stock items are non-refundable once ordered or activated.
Scope & Additional Work
This proposal includes only the equipment, labor, and services specifically described in the scope of work. Work outside the approved scope — including customer-requested changes, unforeseen site conditions, existing wiring or equipment issues, additional programming, troubleshooting unrelated systems, or third-party coordination — is not included and may result in additional charges.
Any material change to the approved scope may require customer authorization or a written change order before additional work is performed.
Labor & Service Billing
On-site installation labor includes only the scope specifically outlined in the proposal. Additional labor outside the original scope will be billed separately at standard service rates:
Initial Service Fee: $110.00 (includes first 30 minutes onsite)
Additional Labor: $140.00 per hour, billed in 30-minute increments
Work exceeding two (2) hours for service-related work may be paused pending customer approval before continuing. Labor is not taxed in Missouri unless otherwise required by law.
Existing Equipment / Takeover Work
When Alarm 24 connects to, modifies, or takes over existing customer-owned equipment, compatibility, reliability, manufacturer support, and future serviceability of legacy equipment cannot be guaranteed.
Takeover of existing systems may reveal hidden deficiencies, code violations, damaged wiring, unsupported devices, or undocumented programming requiring additional work not included in the proposal. Alarm 24 reserves the right to recommend replacement rather than assume responsibility for obsolete, unsupported, or non-compliant systems.
Permits, Inspections & Third-Party Responsibilities
Permit fees, fire marshal requirements, elevator inspections, AHJ compliance filings, network provider charges, and third-party inspection fees are not included unless specifically listed in the proposal.
Unless specifically included, the customer is responsible for providing building access, electrical power, internet/network access where required, and coordination with property management, IT providers, electricians, elevator companies, contractors, and other trades. Delays caused by third parties may affect project schedules and may result in additional charges.
Change Orders
Changes to project scope, device count, programming requirements, access methods, schedules, hardware specifications, or customer requests after approval may require a written change order and additional billing.
Warranty
New equipment installed by Alarm 24 carries a one (1) year workmanship warranty unless otherwise stated. Manufacturer warranties vary by product and remain subject to manufacturer terms and limitations.
Warranty does not cover abuse, vandalism, lightning, power surges, water damage, customer misuse, third-party damage, internet/provider outages, batteries, consumables, normal wear, or systems altered by unauthorized parties. Warranty service applies only to the original installation scope.
Limitation of Liability
Alarm 24 is not an insurer. Installation of security, fire, surveillance, access control, or communication systems does not guarantee prevention of loss, damage, injury, theft, or fire. Customer acknowledges that Alarm 24’s liability is limited to the amount paid for the services provided under the applicable proposal and excludes consequential, incidental, or special damages.
Ownership of Equipment
All equipment remains the property of Alarm 24 until paid in full. Failure to make payment may result in suspension of services, removal of equipment where permitted, or legal collection action.
Monitoring & Recurring Services
These Terms cover installation and service work only. Monitoring, cloud, hosted access control, proactive video monitoring, and other recurring services are governed by a separate Alarm 24 Monitoring Agreement. Where a signed Monitoring Agreement applies, its terms govern those services.
Alarm 24 · Total-Comm Services, Inc. | 636-970-1777 | alarm24stl.com